AiMT Refund Policy

1. Definitions

   • Merchant: An enterprise or individual using AiMT's payment processing services.
   • Customer: The end consumer purchasing goods or services from a Merchant.
   • Services: Primarily refers to payment processing, acquiring, and related value-added services provided by AiMT.
   • Hardware: Physical devices sold by AiMT, such as payment terminals, POS machines, etc.
   • Transaction Fees: Fees charged by AiMT to the Merchant for processing payment transactions.
   • Discounts/Subsidies: Promotional reductions in amounts that AiMT may offer to Merchants or indirectly pass on to Customers for specific transactions.

2. Service Fee Refunds (Regarding Payment Processing Services)

   • Transaction Fees: Unless otherwise required by law or agreed upon by AiMT in writing, Transaction Fees generated from successfully processed transactions are generally non-refundable. This is because AiMT has already provided the processing service for the transaction.
   • Subscription Fees/Monthly Fees: If AiMT's services involve recurring subscription fees (e.g., monthly or annual fees), the refund policy will be based on the specific terms of the service agreement. Typically, subscription fees already paid for the current period are non-refundable, but Merchants may cancel future subscriptions according to the agreement terms. Whether a partial refund is available for early termination depends on the specific service agreement.
   • Setup Fees/Onboarding Fees: Any one-time setup or onboarding fees are typically non-refundable.

3. Fee Handling When Merchants Refund Customers

   • Merchant-Initiated Refunds: When a Merchant chooses to issue a full or partial refund to their Customer, AiMT typically does not refund the Transaction Fees originally charged to the Merchant for that transaction. Processing the refund itself may incur additional fees (e.g., chargeback handling fees), as specified in the service agreement between AiMT and the Merchant.
   • Handling of Discounts/Subsidies:
     • If the original transaction included any form of discount or subsidy provided by AiMT, when the Merchant refunds this transaction, AiMT reserves the right to deduct from settlement funds payable to the Merchant or require the Merchant to repay the corresponding proportion or the full amount of the discount/subsidy.
     • The specific deduction method and proportion will be based on the relevant promotional terms or service agreement. Merchants should consider this factor when issuing refunds to Customers. AiMT is not responsible for additional costs incurred by the Merchant due to refunds (including, but not limited to, deducted discounts/subsidies).

4. Hardware Product Refund and Return

   • Return Window:
     • For hardware products purchased through AiMT official channels, Merchants may request a return within 14 calendar days of hardware delivery, provided the hardware is unused, unactivated, and remains in its original intact packaging (including all accessories, manuals, and packing materials).
     • Return requests must be made by contacting AiMT Customer Support and following the designated Return Merchandise Authorization (RMA) process.
   • Refund Amount:
     • For hardware meeting the return conditions, the refund amount will be the original purchase price paid by the Merchant, minus the original shipping and handling fees (if any). Original shipping fees are non-refundable.
     • AiMT reserves the right to charge a Restocking Fee, the specific amount of which (if any) will be communicated during the RMA process.
     • Refunds will be processed via the original payment method within 10-15 business days after AiMT receives the returned hardware and verifies it meets the return conditions.
   • Return Shipping Costs: The Merchant is responsible for the cost of securely shipping the hardware back to the address designated by AiMT, unless the reason for return is an error by AiMT (e.g., shipping the wrong product).

5. Hardware Warranty Policy

   • Warranty Period: AiMT provides a one (1) year limited warranty for the hardware products it sells, starting from the date of delivery.
   • Warranty Coverage: The warranty covers defects in materials and workmanship under normal use. It does not cover damage resulting from accident, abuse, misuse, neglect, modification, unauthorized repair, acts of God, or improper operation.
   • Warranty Service:
     • During the warranty period, if the hardware is confirmed by AiMT's technical assessment to have a defect covered by the warranty, AiMT will, at its sole discretion, repair it free of charge or replace it with the same model or a functionally equivalent product (which may be new or refurbished). The repaired or replaced product will continue to be covered for the remainder of the original warranty period, or for 90 days, whichever is longer.
     • To request warranty service, contact AiMT Customer Support; proof of purchase may be required. AiMT will provide guidance on the service process. The cost of shipping the defective hardware to AiMT is typically borne by the Merchant, while the cost of shipping the repaired/replaced hardware back to the Merchant is borne by AiMT.
   • Refund for Quality Issues: If, within the return window, the hardware is confirmed by AiMT's technical assessment to have a manufacturing defect, the Merchant may choose a full refund (potentially including original shipping fees, as determined by AiMT on a case-by-case basis) or a replacement device. If outside the return window but still within the warranty period, the repair or replacement policy applies primarily.

6. Outside Warranty Period

   • After the hardware product's warranty period expires, AiMT will no longer provide free repair, replacement, or refund services.
   • AiMT may offer paid repair services. Please consult Customer Support for feasibility and costs.

7. How to Request a Refund/Return/Warranty Service

   Contact Customer Support

   For all refund, return, or warranty requests, please first contact AiMT Customer Support:

   Email: support@aimt-horizon.com

   Please have your order number, proof of purchase, and a detailed description of the issue ready. Our team will guide you through the next steps.

8. Policy Modifications

   AiMT reserves the right to modify this Refund Policy at any time. Any changes will be posted on the AiMT website and will become effective upon posting. We recommend that you periodically review this Policy to stay informed of the latest information.

9. Governing Law and Dispute Resolution

   This Policy is governed by the laws of Singapore. Any dispute arising from or related to this Policy shall first be resolved through amicable negotiation. If negotiation fails, the dispute shall be submitted to the competent courts of Singapore for resolution.

10. Contact Information

    If you have any questions about this Refund Policy, please contact us using the methods provided at the beginning of this document or on the "Contact Us" page of our website.